Sometimes, people just want to be heard

A few minutes ago, a customer raised his 1 star Yelp review to 3 stars after I replied him minutes after he left the review. He did not respond to my message, did not alter the text of his review, but changed the rating from 1 to 3. I guess sometimes people just complain to be heard, and the simple knowledge that someone took the time to listen to them is enough to change their perception of the transaction. Or something. 3 stars is still not great, but I’ll count it as a win.